Job Opportunity

Family Support Advisor (Temporary Position)

  • POSITION: Family Support Advisor (3-month temporary contract)
  • DEPARTMENT: Former Player Care NDD Department 


PFA Family Support Advisors (FSA) work closely with former professional football players and their families as well as various dementia support specialists, to build a strong network that provides its member with the emotional, practical and financial support to face dementia with dignity.

Navigating life after a dementia diagnosis can feel isolating, but our Family Advisors come from football families and have lived experience caring for their loved ones, who have developed different forms of dementia. 

With this unique insight, you will be well placed to help families process a difficult diagnosis and offer an understanding ear. You will be able to signpost support that can otherwise be difficult to find and help access a wide range of emotional and practical assistance.

The support provided to each family will be determined by the stage of dementia the member is experiencing and tailored to accommodate each individual circumstances. You will spend time talking with the member or a loved one, to gain a clear picture of their needs, so we can understand how best to support the member and their family.  This relationship will be built over time and will last however long the member and their family need support.


The role of a Family Support Advisor is a key role in this department. Reporting into the FSA Manager, you will be responsible for the daily supervision of your cases and ensuring that the team is kept up to date with the needs of the member and their family.

  • Contacting members and their families preferably by phone or by video following initial contact with the PFA
  • Build a profile of the member and family and maintain accurate records at all times
  • Where necessary, triage the member and family to the relevant support services (Admiral Nurse Service, Sporting Memories, Independent Benefits Advisor)
  • Update the PFA Database daily and communicate actions to the relevant team members by email
  • Diarise regular communication with the member and/or family (email, phone call, SMS, Video)
  • Keep accurate and detailed records of conversations with the member and/or family
  • Immediately flag any safeguarding concerns to the Admiral Nurse Service
  • Flag actions for yourself and the team and pro-actively follow-up where necessary
  • Collaborate with other healthcare professionals to support our member and/or family, following a neuro-degenerative disease diagnosis via the Admiral Nurse Service
  • Support and help facilitate Sporting Memories for the former player online clubs
  • Update the Department and Senior Management Team on a regular basis of any feedback from a member and/or family


  • Work as part of a team, be a team player
  • Empathy, interpersonal and relationship building skills
  • Ability to understand the daily challenges of members and their families
  • Excellent problem-solving skills and ability to work in stressful situations
  • Ability to support members and their families with difficult decision making
  • Ability to remain balanced and non-judgmental while listening to members and their families
  • Excellent observational skills to identify behavioural changes in members and their families and safeguard where necessary
  • Proficiency in de-escalation techniques for effective crisis and emergency management
  • Ability to use a computer, including proficiency in the use of Outlook, Word and the PFA CRM


  • Salary TBC
  • Potential to be extended
  • Hybrid working
  • Work laptop and mobile provided
  • Travel and expenses reimbursed
  • In-house wellbeing support (counselling)
  • In-house training (safeguarding, diversity and equality)


To apply, please email an up-to-date CV, covering letter (which expresses your motivation for the role and highlights your relevant experience) to:

  • Application deadline: 24th April 2022

The PFA is an equal opportunities employer. Our employment policies for recruitment ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

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