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PFA Recruitment: Chief Operating Officer


About the PFA:

The Professional Footballers Association (PFA) is the union for all current and former footballers and scholars in the Premier League, the Women’s Super League and English Football Leagues. We are committed to helping each member understand their purpose both as a professional player and a person. We provide the information, advice and support you need to help maximise the opportunities that come with playing professional football.

We’re the only football organisation that solely prioritises players’ needs. We offer a variety of educational, financial and wellbeing support services. Throughout our history, the PFA has been instrumental in supporting the women’s game, decreasing mental health stigma across the sport, leading the fight against discriminatory abuse of players and pushing for research into the links between neurodegenerative conditions and playing football.

We proudly amplify the players’ voice to ensure their views are represented to the game’s stakeholders and governing bodies. We also protect and enhance their rights and working conditions by holding stakeholders and governing bodies to account.

Our team is passionate about helping footballers navigate personal or professional challenges, and we use our own experiences to relate to players and help prepare them for the future. We are here to protect and support players, for football and for life

The Role:

Reporting to the Chief Executive Officer, the PFA’s new Chief Operating Officer (COO) will be accountable for driving operational efficiency, effective business change and planning activity. This will include governance, change management, operations, technology, safe-guarding, estates & resources and risk management.


  • Ownership of the effective operational delivery of the PFA’s business processes, ensuring they are best in class.
  • Establish effective governance models within the PFA that are robust and stand up to scrutiny.
  • Provide stability to the business and operational teams, actively fostering good morale and high levels of engagement across all PFA departments.
  • Demonstrate solid project management skills and the ability to play a proactive leading role in coordinating the delivery of key strategic projects

The Person:


  • Proven operational and programme management skillset, gained within a leading organisation.
  • Demonstrable project management experience and high level of attention to detail as well as solid analytical mindset.
  • Track record of successfully partnering with multiple internal business functions such as Finance, HR, Commercial, Strategy and Marketing to ensure business plans and objectives are achieved.
  • Knowledge of leading change management projects in challenging environments.
  • Strong understanding of best practice in terms of EDI and experience of driving this through an organisation.

Personal Attributes:

  • Low ego, affable and team orientated.
  • Collaborative, approachable and partnership focused.
  • Highly developed interpersonal skills: persuasive and convincing, with the ability to influence colleagues and peers in a matrix structure.
  • Culturally aware and sensitive.
  • Ability to handle prudently, highly confidential matters.

To Apply:

To apply, please email an up-to-date CV, Covering Letter (which expresses your motivation for the role and highlights your relevant experience) and Equal Opportunities Form to

The closing date for applications is 6pm on Monday 3rd January 2022.

The PFA is an equal opportunities employer and is committed to honouring the FA’s Football Leadership Diversity Code in this recruitment process.

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