We're hiring

OFFICE COORDINATOR (MANCHESTER)

PURPOSE AND SCOPE

• Position Type: Full time
• Location: Manchester (office based)
• Salary: Competitive remuneration package plus generous benefits 

As Office Coordinator you will lead on delivering a world class customer experience at the PFA Manchester office for key stakeholders and our members. Leading from the front, you will deliver a best-in-class service ensuring every visit is a memorable one and support the running of our fantastic Manchester office. This is a diverse role providing lots of opportunities to develop yourself and manage across different areas of the business, whether that be, engaging with key partners to deliver events or managing day-to-day operations to ensure the smooth running of our state-of-the-art office space. You will play a key role in positioning the PFA as a truly best in class environment for all.

A proficient user of MS Office, you will have an eye for detail with a people first approach, that embodies our values of Passion, Fairness and Advocacy. You must also work well as part of a team, respond quickly to changing priorities and be able to communicate effectively both face-to-face and in writing.

KEY RESPONSIBILITIES

• Welcome and provide specialised support to PFA members and stakeholders when they visit PFA Manchester.
• Ensure that the day-to-day cleaning and housekeeping standards for all PFA Manchester facilities are delivered to a 5* standard.
• The effective delivery of all housekeeping at PFA Manchester.
• Ensure all communal spaces and meeting rooms are prepared for guest arrival and maintained during their visit.
• Ensure meetings, events and functions are setup and delivered with excellence.
• Ensure day to day issues are dealt with and be the first point of contact for finding solutions for all visitors to PFA Manchester. 
• Deliver an exceptional customer service through the management and direction of Manchester based staff. You will act as a positive role model to the team by always delivering the highest of standards.
• Organise stock control within a specified budget.
• Lead and deliver an on-going planned deep cleaning regime.
• Provide assistance to the business in the execution of daily tasks.
• Any other administrative tasks as assigned.

SKILLS AND REQUIREMENTS

Essential Skills   

• Proven front of house/ receptionist and/ or administration experience within a busy customer focused environment.
• Experience of providing support to specific projects and associated tasks.
• Experience of utilising databases for keeping records.
• Experience of Microsoft Office (including Word, Excel and Outlook).
• Effective interpersonal and communication skills with the ability to build meaningful relationships internally.
• High level of autonomy
• Ability to complete priorities and respond quickly and flexibly to changing needs and demands.
• Strong organisational skills with a methodical approach to tasks.
• Able to work both independently and in a cooperative team environment to achieve goals.
• Effectively contributes and thrives in a collaborative, team-oriented work environment.
• Positive and self-motivated attitude.
• Ability to multitask.
• Approachable and low-ego personality.
• High level of integrity and confidentiality.

Desirable

• Additional spoken language skills.
• Experience of working in professional football or other sports.
• A passion for football.

The PFA is an equal opportunities employer. Our employment policies for recruitment ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Satisfactory documentary evidence of your eligibility to work in the UK in accordance with current legislative requirements will be requested.

How To Apply

To apply, please email an up-to-date CV, Covering Letter (which expresses your motivation for the role and highlights your relevant experience) to: recruitment@thepfa.com.

• The closing date for applications is: 9am, 21 October 2024.

The PFA is an equal opportunities employer. Our employment policies for recruitment ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

About The Organisation

The Professional Footballers Association (PFA) is the union for all current and former footballers and scholars in the Premier League, the Women's Super League and English Football Leagues.

We are committed to helping each member understand their purpose both as a professional player and a person. We provide the information, advice and support you need to help maximise the opportunities that come with playing professional football.

We're the only football organisation that solely prioritises players' needs. We offer a variety of educational, financial and wellbeing support services.

Throughout our history, the PFA has been instrumental in supporting the women's game, decreasing mental health stigma across the sport, leading the fight against discriminatory abuse of players and pushing for research into the links between neurodegenerative conditions and playing football.

We proudly amplify the players' voice to ensure their views are represented to the game's stakeholders and governing bodies.

We also protect and enhance their rights and working conditions by holding stakeholders and governing bodies to account.

Our team is passionate about helping footballers navigate personal or professional challenges, and we use our own experiences to relate to players and help prepare them for the future.

We are here to protect and support players, for football and for life.